Biography

Dr. Zach Shittu has over 25+ years of experience in developing, architecting and providing best practices cutting edge technological solutions to the most advanced and challenging client requirements. As a ServiceNow Solutions Architect, he blends technical prowess with strategic insight to drive technological innovation. Dr. Shittu’s multidisciplinary background—spanning mechanical engineering, business, and organizational management—enables him to design transformative enterprise solutions. With a PhD focusing on Technology Adoption and Human-Computer Interaction, he specializes in ServiceNow implementations that optimize organizational effectiveness and technological integration.

Dr. Shittu’s professional expertise centers on guiding cross-functional teams through complex technological challenges, particularly in Technology Service Management by excelling at configuring platforms, developing sophisticated workflows, and implementing mobile applications that enhance operational efficiency. By leveraging technology understanding, data analytics and user experience, he has helped organizations streamline IT service management, improve platform agility and reduce cost of technology ownership by consolidating duplicated software.

Grounded in industry methodologies like ITIL and SAFe Agile, his approach prioritizes continuous improvement and strategic innovation. He not only actively collaborates with stakeholders, provide technical clarifications, and develops comprehensive solutions that bridge technical complexity with business objectives but also focuses on enhancing user adoption, ensuring platform health, and driving meaningful technological transformation across diverse organizational environments.